We want you to be happy with your Maison Hestia bracelet. If it isn't right, here's how returns work.
30-day returns
You have 30 days from the day your order arrives to request a return. Items should be unused and in their original packaging.
How to start a return
Email us at support@maison-hestia.com with your order number and we'll guide you through it.
Return shipping
Unless an item arrived faulty or incorrect, the cost of return shipping is the customer's responsibility. We recommend a tracked service, as we can't be responsible for items lost on the way back to us.
Refunds
Once we've received and checked your return, we'll refund the original payment method. Please allow a few working days for the refund to appear, depending on your bank or card provider.
Faulty items
If something arrives damaged or faulty, contact us within 30 days and we'll put it right — a replacement or a full refund, including any return postage.